theairtix.com/faq/theairtix.com

FAQ

FREQUENTLY ASKED QUESTIONS

CHOOSING A TRIP

What are the benefits of choosing TheAirtix.com?

TheAirtixcom gives you the chance to avail best of deals on Air fares, Plenty of exciting Holiday packages and much more. These will be posted on the site or emailed to you.

What do I do when I need assistance?

You can email your queries to our customer support- support@theairtix.com and we will get back to you within 1 day of your inquiry during the working days. You can also call us on our toll free number +1-877-772-6813 we are available 24 X 7.

What should I know before I book an airline ticket from TheAirtix.com?

One should know that there are certain restrictions attached that with Special low prices. Once reservation for discounted airline tickets has been made and the payment has been provided to us, your reservation CANNOT be changed, and is completely NON-REFUNDABLE, subject to fare basis & airline restrictions. Tickets are completely non-refundable and non-changeable. Any domestic schedule changes must be made 72 hours prior to the original departure time. To ensure hassle free travel, all reservations must be made in the EXACT name of the person traveling. Nicknames or alias cannot be used. Please note that NAME CHANGE IS NOT PERMITTED AT ANY COST. For International travel, the name on the reservation must be EXACTLY as it appears on the traveler’s passport. This is to ensure smooth check-in procedure at airport.

Why can't I find my requested operating flight in my search result?

This is due to several reasons:

  • The flights may be sold out.
  • Very Close to the departure time.
  • Flight has been cancelled by the airline.


– The schedule may require more than one airline to connect and the booking engine may not recognize this.
If you do wish to make any sort of inquiry / request, do send us an email at
support@theairtix.com or call us on our toll free no.

How do I know what restrictions apply to the ticket that I want to buy?

We strongly suggest that you read through all the Fare rules, Terms and Conditions, Restrictions & Penalties. You may also get the same information in advance by calling our customer support executive. If the ticket you wish to purchase is restricted, you are entering into a binding contract. There are other flight options that have higher rates, but they will allow more flexibility; like a change in your travel plans without any fee. It is important to consider all possibilities before you purchase a cheaper ticket with restrictions.

BEFORE YOU DEPART

What is an E-ticket?

An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number through e-mail to use at the airport check-in with your valid photo ID / passport and other travel documents. Using an E-ticket is very simple and completely secure. You CAN’T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket.

If I purchase an E-ticket, what do I get as proof of purchase?

On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as Passport / driver’s license/PAN Card). In case, the passenger has not received confirmation mail, then he/she can get in touch with our customer support & request for the same.

What are the payment options available on TheAirtix.com.?

Payment for bookings ticket thru TheAirtix.com can be done using your Credit / Debit card or Cash Card only.

TheAirtix.com accepts MasterCard, VISA, Discover Credit / Debit cards and Amex.

What is CVV number on my credit card?

Card Verification Number (CVV). This Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The card holder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

How do I get my e–ticket details?

Your e–ticket details will be send to your email address, which you have provided us at the time of booking with us,

ON YOUR TRIP

How should I re-confirm or verify my flight reservation/booking?

To verify or re-confirm your reservation/booking, you can contact the airline directly or email our Customer Support support@theairtix.com. You can also call us on our toll free number +1-877-772-6813 we are available 24 X 7.

What are the valid travel documents required to get boarding pass/check-in at Airport?

Please carry your e-ticket print out along with a valid Photo Identification Proof (issued by the Govt.). Foreigners may be required to produce PASSPORT, VISA, TRAVEL DOCUMENT or a copy of the RESIDENT PERMIT on request, at the time of check-in.

What if I misspelled my name while booking a ticket. How do I get it changed?

Please send us a mail on support@theairtix.com to check if the airline you’ve booked with, entertains change–of–name requests.

How do I change my flight travel reservation?

For canceling a ticket, you need to send an email to support@theairtix.com mentioning the correct Booking ID NO. ATX-) or call us on our toll free no. +1877-772-6813. You may also cancel the tickets by calling the airline directly incase of any emergency and immediate travel.

The flight I booked was cancelled by the airline. How do I get refund?

If the flight you booked got cancelled, TheAirtix.com will process refund (subject to airline policy) with applicable fees. Please send an email to support@theairtix.com mentioning your Booking ID NO. and airline cancelled flight details. In some cases, you will have to mail us a stamped copy provided by the airline.

What are the cancellation charges?

The cancellation charges depend on the airline, farerules, sector, class of booking, and time of cancellation. To know what’s applicable in your case, please contact us on our toll free number. Apart from the airline cancellation charges, there will be deduction as TheAirtix.com service fee.

If I need to cancel my flight, what’s the latest I can do this by?

You should cancel the flight booking atleast 6-8 before the departure of the flight to avoid being no show. If you cancel the flight 6-8 before the flight timings, you will be offered credit/refund as per the farerules of the tickets you bought. We suggest that you should ask about changes/cancelation penalties, fees , charges and farerules at the time of booking.

How will I get my money back after a cancellation? How long it will take to process a refund?

We will credit the money back to the same mode of payment you used while making the booking. Normally, it may take maximum 14 working days for us to process the refund however, It will reflect in your account statement depending upon your bank. Please note that for certain airlines it may take upto 1-3 billing cycles.

If you have questions or difficulties with your request, kindly email the same to support@theairtix.com  We assure you a prompt response.